Frequently Asked Questions
Everything you need to know about official Download Festival merchandise and your orders.
When will my festival merchandise be shipped?
Standard orders are processed within 3-5 business days. During peak festival season or for pre-order items, shipping may take up to 14 business days. You will receive a tracking number via email once your order has left our warehouse.
Can I return an item if it doesn't fit?
Yes, we accept returns on unworn and unwashed apparel within 30 days of delivery. Please ensure all original tags are attached. Note that certain limited edition items or on-site festival exclusives may be final sale.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and mobile payment options like Apple Pay and Google Pay for a secure checkout experience.
How do I know which size to order?
Each product page features a detailed size guide. Our festival tees typically follow a standard unisex fit, but we recommend measuring a shirt you already own and comparing it to our chart for the best results.
Do you offer international shipping?
Yes, we ship Download Festival gear worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please be aware that international orders may be subject to local customs duties.
What should I do if my order arrives damaged?
We take pride in our product quality, but if your item arrives defective or damaged, please contact our support team within 7 days of receipt with photos of the damage and your order number for a replacement or refund.